Two kinds of purchase, two support windows
Custom builds and ready-made source code are different products, so they carry different — but equally written-down — support terms.
Custom Projects
6 months free WhatsApp support- Bug fixes in delivered functionality — free for the whole window
- Small tweaks and adjustments as your team starts using the system
- "How does this work?" questions, answered directly on WhatsApp
- Direct messaging with the people who built it — no ticket queues
Source-Code Templates
14 days setup support- Help getting the template running on your account or hosting
- Setup questions answered over WhatsApp while you go live
- File updates keep appearing in your portal under My Files
- A YouTube walkthrough video accompanies every template
What support covers — and what it doesn't
An honest SLA names both sides. Anything in the right-hand column is still very much buildable — it just gets its own quote instead of hiding inside "support".
Covered, free
- Bugs in delivered features — something that worked at delivery and broke
- Errors during deployment or first-time setup
- Questions about using what was delivered
- Small text, label and layout adjustments
Quoted separately
- New features and new modules a fresh scope deserves a fresh quote
- Changes to third-party services e.g. an API you use changes its rules
- Issues caused by editing the delivered code we can still help — as billable work
- Data-entry or operations work inside your system
Where to reach us
Pick whichever channel you already use — they all land with the same people.
Fastest reply — the primary support channel.
Telegram
@rameezscripts — same team, same speed.
support@rameezscripts.com for anything that needs a paper trail.
Support Chat
Log in to your portal and chat right next to your files.
How a support request flows
Describe it
Send what happened — a screenshot or a short screen recording beats a paragraph. We confirm receipt and start looking.
We fix it
Bugs get reproduced, fixed and redelivered. If it's not a bug but a change, you get a straight answer and a quote instead.
You confirm
The request closes when you say it works — not when we say it's sent.
Refunds
Refund requests are accepted within 14 days of purchase under the conditions written in the Refund Policy — that page, not this one, is the authoritative text for refunds.
Already a customer and need help?
Message the channel you bought through, or log in and open Support Chat — your files and your conversation live in the same place.