The Support
Promise
Delivery is the middle of the relationship, not the end of it. This page is the written version of what every Rameez Scripts customer gets after the files arrive.
Two kinds of purchase
Custom builds and ready-made source code are different products, so they carry different — but equally written-down — support terms.
Custom Projects
6 months free WhatsApp support- Bug fixes in delivered functionality — free for the whole window
- Small tweaks and adjustments as your team starts using the system
- "How does this work?" questions, answered directly on WhatsApp
- Direct messaging with the developer who built it — no ticket queues
Source-Code Templates
14 days setup support- Help getting the template running on your account or hosting
- Setup questions answered over WhatsApp while you go live
- File updates keep appearing in your portal under My Files
- A YouTube walkthrough video accompanies every template
What support covers — and what it doesn't
An honest SLA names both sides. Anything in the right-hand column is still very much buildable — it just gets its own quote instead of hiding inside "support".
Covered, free
- Bugs in delivered features — something that worked at delivery and broke
- Errors during deployment or first-time setup
- Questions about using what was delivered
- Small text, label and layout adjustments
Quoted separately
- New features and new modules a fresh scope deserves a fresh quote
- Changes to third-party services e.g. an API you use changes its rules
- Issues caused by editing the delivered code we can still help — as billable work
- Data-entry or operations work inside your system
Where to reach us
Pick whichever channel you already use — they all reach the developer who built your project.
How a support request flows
Describe it
Send what happened — a screenshot or a short screen recording beats a paragraph. We confirm receipt and start looking.
We fix it
Bugs get reproduced, fixed and redelivered. If it's not a bug but a change, you get a straight answer and a quote instead.
You confirm
The request closes when you say it works — not when we say it's sent.
Refunds
Refund requests are accepted within 14 days of purchase under the conditions written in the Refund Policy — that page, not this one, is the authoritative text for refunds.
Already a customer and need help?
Message the channel you bought through — the same developer answers, and your files stay in your portal.